Assistants

Understand Ringg AI assistants and how teams use them.

An Assistant is the Ringg AI voice agent that talks to customers. It follows your script, uses the voice you choose, and works toward the goal you define.

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What an Assistant Does

An assistant can:

• Call contacts from a campaign.
• Answer calls made to your number.
• Speak with website visitors through a webcall widget.
• Use uploaded documents to answer questions.
• Save call results for review in History and Analytics.

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Call Direction

Direction	What It Means	Common Use
Outbound	Ringg AI calls the contact	Campaigns, reminders, follow-ups, collections
Inbound	The customer calls your number	Support, intake, routing, callbacks
Webcall	A website visitor starts the call online	Product pages, landing pages, onboarding

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Conversation Style

Style	What It Means	Best For
Single Prompt	One script controls the whole call	Simple flows with one goal
Multi Prompt	Multiple prompt nodes guide different paths	Complex flows with branching logic

Start with Single Prompt unless the conversation clearly needs branches.

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Templates

Ringg AI includes industry templates for common use cases.

Logistics

Healthcare

Financial

Education

HR & Recruitment

eCommerce

Templates are starting points. Review the prompt and edit it for your company, audience, and compliance needs.

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Main Settings

Setting	What You Control
Prompt	Opening line, goal, tone, and rules
Voice	Language and voice character
Custom Variables	Contact-specific values such as callee_name or loan_amount
Knowledge Base	Documents the assistant can use during calls
Call Settings	Duration, timezone, voicemail behavior, retries, and audio settings
Embed	Website widget setup for webcall assistants
Custom Analysis	Post-call fields to extract from transcripts

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Prompt Basics

A good prompt has three parts:

1. First message

   The exact line the assistant says when the call connects.

2. Objective

   The assistant’s role, business context, and goal.

3. Response guidelines

   Rules for tone, language, objections, handoff, and answer length.

Variables such as @{{callee_name}} let the assistant personalize each call.

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Agent ID

Every assistant has an agent_id. Developers use it for API calls, campaigns, webhooks, and webcall embeds.

When a business user creates or approves an assistant, include the assistant name and agent_id in the developer handoff.

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Test Calls

Use Test call before launch. Test the first message, voice, language switching, knowledge base answers, custom analysis, and end-of-call behavior.