View Call History

Find call logs, recordings, transcripts, and call details.

Use History to review every call made or received by your assistants. This is where business teams check outcomes, listen to recordings, read transcripts, and export call data.

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Open History

1. Click History in the left sidebar.
2. Review the default date range.
3. Use filters if you need a smaller list.

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Read the Call Log

The call table shows one row per call.

Column	What It Means
Direction	Whether the call was outbound or inbound
Assistant Name	The assistant that handled the call
Callee Name	The contact name and phone number
Called On	Date and time of the call
Call Status	Outcome such as completed, failed, no answer, or voicemail
Call Duration	How long the call lasted

Click any row to open the call details panel.

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Filter Calls

Use filters when you are looking for a specific call or campaign result.

Date Range

1. Click the date range picker.
2. Choose the start and end dates.
3. Apply the range.
4. Click the clear icon to reset if needed.

Other Filters

Click Filter and narrow the list by:

• Assistant.
• Call status.
• Call direction.
• Campaign or list, when available.
• Other available fields.

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Export Call History

1. Apply the filters you want.
2. Click Export.
3. Download the CSV.

Use exports for reports, audits, CRM uploads, QA review, or offline analysis.

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Review a Call

Click a call row to open the Call Analysis panel.

The panel includes:

Section	What You Can Do
Summary	Check assistant, direction, call time, duration, and status
Call ID	Copy the unique ID for support or developer debugging
Recording	Play or download the audio recording
Call Details	Review latency, timestamps, and custom variables
Transcript	Read the conversation
Analysis	Review extracted fields if custom analysis is configured

Call recordings are available in History for 24 hours after the call. Download any recording you need to keep before it expires.

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Use the Transcript

Click Transcript in the call details panel.

Use the transcript to:

• Confirm what the assistant said.
• Review customer objections.
• Check whether the assistant followed the prompt.
• Copy examples for prompt improvements.
• Share evidence with sales, support, compliance, or operations teams.

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Share a Call

Use the link icon in the call details panel to create a shareable URL for one call.

Share call links only with people who should have access to customer conversations and recordings.

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Developer Handoff

If engineers are investigating a call or connecting results to another system, send them:

Item	Why They Need It
call_id	Links dashboard history, API history, webhooks, and support logs
Assistant name and agent_id	Helps confirm which assistant handled the call
Campaign name or bulk_list_id	Helps find all calls from the same campaign
Call status and timestamp	Speeds up debugging
Transcript or recording link	Helps verify prompt behavior and webhook payloads

For real-time results, ask the developer to use webhooks. History is best for review, exports, audits, and backfills.