> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringg.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# View Call History

> Find call logs, recordings, transcripts, and call details.

Use **History** to review every call made or received by your assistants. This is where business teams check outcomes, listen to recordings, read transcripts, and export call data.

***

## Open History

1. Click **History** in the left sidebar.
2. Review the default date range.
3. Use filters if you need a smaller list.

***

## Read the Call Log

The call table shows one row per call.

| Column             | What It Means                                              |
| ------------------ | ---------------------------------------------------------- |
| **Direction**      | Whether the call was outbound or inbound                   |
| **Assistant Name** | The assistant that handled the call                        |
| **Callee Name**    | The contact name and phone number                          |
| **Called On**      | Date and time of the call                                  |
| **Call Status**    | Outcome such as completed, failed, no answer, or voicemail |
| **Call Duration**  | How long the call lasted                                   |

Click any row to open the call details panel.

***

## Filter Calls

Use filters when you are looking for a specific call or campaign result.

### Date Range

1. Click the date range picker.
2. Choose the start and end dates.
3. Apply the range.
4. Click the clear icon to reset if needed.

### Other Filters

Click **Filter** and narrow the list by:

* Assistant.
* Call status.
* Call direction.
* Campaign or list, when available.
* Other available fields.

***

## Export Call History

1. Apply the filters you want.
2. Click **Export**.
3. Download the CSV.

Use exports for reports, audits, CRM uploads, QA review, or offline analysis.

***

## Review a Call

Click a call row to open the **Call Analysis** panel.

The panel includes:

| Section      | What You Can Do                                             |
| ------------ | ----------------------------------------------------------- |
| Summary      | Check assistant, direction, call time, duration, and status |
| Call ID      | Copy the unique ID for support or developer debugging       |
| Recording    | Play or download the audio recording                        |
| Call Details | Review latency, timestamps, and custom variables            |
| Transcript   | Read the conversation                                       |
| Analysis     | Review extracted fields if custom analysis is configured    |

<Note>
  Call recordings are available in History for **24 hours** after the call. Download any recording you need to keep before it expires.
</Note>

***

## Use the Transcript

Click **Transcript** in the call details panel.

Use the transcript to:

* Confirm what the assistant said.
* Review customer objections.
* Check whether the assistant followed the prompt.
* Copy examples for prompt improvements.
* Share evidence with sales, support, compliance, or operations teams.

***

## Share a Call

Use the link icon in the call details panel to create a shareable URL for one call.

Share call links only with people who should have access to customer conversations and recordings.

***

## Developer Handoff

If engineers are investigating a call or connecting results to another system, send them:

| Item                            | Why They Need It                                                 |
| ------------------------------- | ---------------------------------------------------------------- |
| `call_id`                       | Links dashboard history, API history, webhooks, and support logs |
| Assistant name and `agent_id`   | Helps confirm which assistant handled the call                   |
| Campaign name or `bulk_list_id` | Helps find all calls from the same campaign                      |
| Call status and timestamp       | Speeds up debugging                                              |
| Transcript or recording link    | Helps verify prompt behavior and webhook payloads                |

For real-time results, ask the developer to use webhooks. History is best for review, exports, audits, and backfills.