> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringg.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Create an Assistant
> Create a Ringg AI voice assistant from the dashboard.
An assistant is the voice agent that speaks to your customers. Create one first, then connect it to a number, campaign, web widget, or API integration.
***
## Before You Start
Decide these items before creating the assistant:
| Decision | What to Prepare |
| -------------- | ------------------------------------------------------------------------------------- |
| Call direction | Outbound, inbound, or webcall |
| Use case | Reminder, lead qualification, collections, support, onboarding, or another clear goal |
| Language | Primary language and optional backup language |
| Voice | The voice style you want customers to hear |
| Handoff owner | The person who will configure API calls, webhooks, or website embeds if needed |
***
## Step 1 - Open Assistants
1. Log in to the Ringg AI dashboard.
2. Click **Assistants** in the left sidebar.
3. Click **+ Create Assistant**.
The create assistant window opens.
***
## Step 2 - Choose the Call Type
Choose how people will reach the assistant.
| Call Type | Use It When |
| ------------ | ------------------------------------------------------------------------- |
| **Outbound** | Ringg AI should call customers, leads, students, borrowers, or applicants |
| **Inbound** | Customers should call one of your Ringg AI numbers |
| **Webcall** | Visitors should start a voice call from your website |
Choose **Outbound** for campaigns. Choose **Webcall** only if your website team will add the Ringg AI widget.
***
## Step 3 - Choose a Template
Pick the fastest starting point:
| Option | Best For |
| --------------------- | ----------------------------------------------------------------------------------------------------- |
| **Industry template** | You want a ready-made starting script for logistics, healthcare, finance, education, HR, or ecommerce |
| **Blank template** | You want to write the conversation from scratch |
If you choose **Blank template**, select the conversation style:
| Style | Best For |
| ----------------- | -------------------------------------------------------------------- |
| **Single Prompt** | Simple calls that follow one script |
| **Multi Prompt** | Branching calls where the next step depends on the customer's answer |
***
## Step 4 - Fill in the Basics
Enter the required setup fields.
| Field | What to Enter |
| ---------------------- | ---------------------------------------------------------------------------------- |
| **Agent Name** | A clear name such as `Loan Collection - Hindi` or `Admissions Follow-up - English` |
| **Primary Language** | The main language the assistant should speak |
| **Secondary Language** | Optional backup language if callers switch languages |
Use names your team can recognize later. Include the use case, call direction, and language when possible.
***
## Step 5 - Choose a Voice
1. In **Set up voice**, browse the available voices.
2. Use **Most Used** or **Neutral** to filter the list.
3. Click a voice card to select it.
4. Click **See more** if you want more options.
Run test calls with two or three voices before launch. The best voice depends on the audience and use case.
***
## Step 6 - Continue to Configuration
Click **Next**.
If a required field is missing, Ringg AI highlights it. Fill in the missing value and click **Next** again.
***
## Developer Handoff
If engineers will trigger calls, embed a widget, or receive call results, give them:
| Item | Why They Need It |
| -------------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| Assistant name | Helps them confirm they are using the right assistant |
| `agent_id` | Required for API calls, campaigns, and webhook subscriptions |
| Call type | Tells them whether to build outbound calls, inbound routing, or a webcall embed |
| Custom variables you plan to use | Helps them send the right customer fields, such as `callee_name` or `loan_amount` |
| Webhook requirement | Tell them whether your team needs transcripts, recordings, analysis results, or status updates in another system |
If you do not see the `agent_id` in the dashboard, ask the developer to retrieve it from the assistant API using the assistant name.
***
## Next Steps
Write the prompt, attach documents, and set call behavior.
Add documents the assistant can use during calls.
Choose the numbers your assistant or campaigns will use.
Call many contacts with this assistant.